Tax Pros are rated at the end of each engagement. Once you close a job, the client will be prompted to rate you based on a 5 star sliding scale.
Provided the ambiguity present when clients rate their Pro, it’s important that you not only meet the requirements of their deliverable, but that you promote a perceived value in your communication with them. Most clients may not be well versed enough in their technical expertise that they can accurately rate your work, but rather they make judgements based on soft skills such as simplified explanations, adaptability, critical observation, conflict resolution, etc.. Of course, an accurate deliverable is always expected as well.
Your client ratings will impact your reputation and potential for rewards within the platform. In addition to this, Pros who fall below a 3 ½ star rating anytime after their first five jobs are subject to have their access rights suspended indefinitely until further notice. It is in your best interest to ensure Taxfyle clients want to come back to the platform as this maintains a steady flow of opportunities for the entire Taxfyle community.