Please note that Tax Pros falling below a cumulative average rating of 3 ½ stars after their first 5 jobs will have their access rights removed until further inspection of engagement transcripts. The Taxfyle management team will assess the reasonableness of the ratings provided and it’s at their discretion to determine if the ratings were unfair. In the event that you have lost access rights as a result of a poor reputation, you may reach out to providers@taxfyle.com with a formal explanation of the matter and why you believe the client ratings were unjust.