All Collections
How it works...
General
What if I'm not happy with the service?
What if I'm not happy with the service?

We're here to help...

Success Team avatar
Written by Success Team
Updated over a week ago

As indicated in our cancellation policy, Pros must be paid for the work performed unless negligence is involved. Please note we're always available via the help chat button and keep our FAQs up to date in order to resolve any issues or answer any questions you may have. We ask that you let us know before the work is substantially done if you are unsure about a particular issue.

Upfront pricing is one of the tools we use to guarantee you the best Pro rate. Taxfyle is 40% cheaper than alternative tax preparation chains (which don’t always utilize the expertise of a credentialed Pro) because we ensure the Pros payment for the jobs they pick up and provide efficiencies via an instant in-app experience.

Did this answer your question?