Pros are instructed to close a job after they have provided the customer with a copy of their filed return and its corresponding e-file acknowledgment, when applicable. Should you need to contact your Pro after this point, please reach out within the Taxfyle help chat with a detailed explanation for the need to reconnect.
Please note that additional fees may apply when an engagement needs to be reopened in order to resolve matters stemming from information not provided during the original job, or outside of the scope of the original engagement.