A login timeout error might happen in 3 different scenarios. It might happen if your internet connection is having difficulties, if our site is having difficulties or if a proxy setting on your device is blocking you from logging in.


On the app

  1. Ensure you have a working internet connection

  2. Check that our website is loading fine for you

  3. If our website is working but you just can't login on the app, please see our advice on checking your HTTP PROXY:
    https://www.teachyourmonstertoread.com/help/error-messages-on-the-app

  4. Try on a different internet connection (i.e. if you're at school, try at home and see if it works there).

If all of these fail, please don't hesitate to get in touch:


On our website

During high demand, our website may be less responsive that usual.

Here's what you can do:

  1. Try refreshing the page

  2. Try using a different browser

  3. Try disabling any addons or extensions that may be altering the content of ther website

If all of these fail, please don't hesitate to get in touch:

Did this answer your question?