If you're running into issues with your school or course, this article walks through common problems and how to resolve them—whether you're a school owner, author, affiliate, or student.
For owners, authors, and affiliates
Why isn’t my product showing on the products page?
If your school and product are published but it still isn’t displaying:
Go to the product’s Information tab
Check your Visibility settings
Why does my sales page say “Closed for enrollment”?
This usually happens when a Pricing block has been added to your sales page, but a pricing plan hasn’t been selected.
To fix this:
Go to your product's Pages tab
Click Edit next to the sales page
Select the Pricing block
Use the dropdown under Select Pricing Plan to add a price
Click Publish to update the page
I published my product—why is my school offline?
Publishing a product does not automatically take your school online. To update your school’s visibility:
Go to Settings > General
Toggle your School status to Online
How do I delete a school I accidentally created?
In your school Admin area:
Navigate to General > Settings.
Scroll to the bottom of the page and click the Delete School button.
Please note that this action is permanent. Learn more information about deleting your school or account.
When will I receive my payout?
Payouts depend on your school’s payment gateway:
For school’s on teachable:pay, you can set your payout schedule to daily, weekly, or monthly.
For school’s on the Monthly Payment Gateway, payouts are sent on the first of each month (unless it falls on a weekend or holiday).
For school’s on a custom payment gateway, payouts are handled directly by Stripe and/or PayPal.
For schools using teachable:pay or the Monthly Payment Gateway, please log in for specific answers related to your account.
For school’s on a custom payment gateway, please contact Stripe or PayPal directly for assistance.
Why is my payout less than my earnings?
Your Total Sales reflect the purchase price.
Your Earnings subtract:
Taxes
Teachable fees
Author/affiliate payouts
Reserves (for schools using teachable:pay)
Note: teachable:pay reserves a portion of earnings to cover possible refunds and/or chargebacks. These are paid out on a rolling basis.
For students
Students Unable to Update Billing Information
Issues may arise when students are prompted to log into a separate Teachable Account while updating payment details.
To resolve this, reset the Teachable Account password via the password reset link, then log in to update billing information.
Login Troubleshooting Guide for Students
Visit the school’s URL and click Login
Or, go to my.teachable.com if your account is linked to Teachable Accounts.
Understand the difference between a School-Specific Account (unique to a school) and a Teachable Account (platform-wide). Ensure you’re using the correct credentials and URL for the account type you are trying to log into.
Login Issues After Domain Changes
Reset your Teachable Account password if you cannot log in after a domain revert.
Alternatively, request a one-time passcode email from your school’s login page.
Ensure you check spam/junk folders for the email.
For a specific school:
Go to the school’s Login page
Click Forgot Password?
Check your email for reset instructions
For a Teachable Account:
Go to my.teachable.com
Click Forgot Password?
Follow the reset link in your inbox
Persistent Login Problems After Updating Emails
Logging into a school-specific account does not sync email changes with the overarching Teachable Account.
Log in to the Teachable Account dashboard and manually update your email under Settings for consistent access.
How do I log to the iOS app?
You must have a Teachable Account
Your school must have Teachable Accounts enabled
I receive an “Invalid email or password” error when trying to log into the iOS app?
To access the iOS app, login with your Teachable Account. If you don’t have a Teachable Account, you can sign up for free.
I have logged in to the iOS app but I can’t see my course.
School content is only available for schools that have turned on Teachable Accounts. We recommend reaching out to the school owner directly with your request to use the iOS app by turning Teachable Accounts on.
Some schools offer the option to enroll in the school without enrolling in a specific course. Make sure you have enrolled in the course by completing your purchase/enrollment.
How do I contact the owner of a school?
Use the Contact Form on the school’s website
Or, reply to any automated email from the school
How do I request a refund?
Contact the school owner directly
If no reply after 3 full business days, submit a screenshot of your email to the school owner to Teachable Support.
Note: Teachable defers to the school owner’s refund policy in most cases.
Teachable is a SaaS (Software as a Service) provider for school owners to sell and distribute their own content and will defer to the discretion of the School Owner for refunds outside their refund policy.
General technical troubleshooting
Try these steps to resolve common technical problems:
Refresh your browser
Update your browser (we recommend Google Chrome or Mozilla Firefox)
Clear your browser cache
Disable browser extensions (some interfere with Teachable)
Check your internet connection
Restart your computer
Try a different device to see if the issue persists
How to Troubleshoot and Resolve Email Notification Issues on Teachable
If you’re experiencing problems receiving emails from Teachable—such as enrollment notifications, password reset emails, or subscription updates—use the steps outlined below to identify and resolve the issue.
General Troubleshooting Steps
Check Email Folders: Look through all your email folders, including Spam, Promotions, Updates, Social, and "All Mail." If you find emails from Teachable in these folders, move them to your primary inbox to mark them as safe.
Safelist Teachable Domains: Add Teachable’s email domains to your email provider’s safelist (also known as the safe sender list). This ensures that your email provider recognizes emails from Teachable as legitimate and prevents them from being filtered in the future. Refer to Teachable’s guide on safelisting for detailed instructions.
Verify Email Address: Ensure that the email address linked to your Teachable account is correct and confirmed. Accounts with unverified emails may not receive essential notifications. Search for a Teachable account confirmation email and follow the steps to confirm your email address.
Common Scenarios and Solutions
Enrollment or Subscription Emails Not Received
If you’re missing enrollment or subscription notification emails, follow these additional steps:
Confirm that there are no email verification issues and the intended recipient hasn’t opted out of receiving emails.
If emails appear delivered or opened in system logs but are still missing, check archived or deleted emails. Contact your email provider if recovery is needed.
Subscription Renewal During Dunning Period
If a student cancels a subscription and renews it during the dunning period (the time after a failed payment but before automatic unenrollment), Teachable processes this as a continuation of the original subscription. Since it doesn't count as a new enrollment, no new email notification is triggered. Should the student re-enroll after a full cancellation, the system would send a new notification.
Suppressed Email Address
In cases where your email address is suppressed due to previous rejections of Teachable's emails by your provider, you may stop receiving emails altogether. To resolve this:
Contact Teachable support to lift the suppression on your account.
Safelist Teachable’s domains to prevent future suppressions.
Preventive Measures
Maintain Accurate Details: Always keep your account details, including your email address, up to date.
Follow Best Email Practices: Regularly check your inbox and folders for misplaced emails. Moving legitimate emails to your main inbox when you find them improves future delivery.
Engage with Support: If the issue persists despite following these troubleshooting steps, reach out to Teachable support for further assistance.
By following the tips in this guide, you can diagnose and resolve most email notification problems effectively.