This article explains:
How to change your Teachable plan billing and payment information
Which payment methods are accepted
How to view and download invoices
What to do if payments fail
💡 Note: If you are a student looking to update your billing information for a course purchase, please visit this article.
What billing information can I manage in Teachable?
If you are the Primary Owner of your school, you can change your school's billing information at any time. Go to Settings > Billing to view or edit the following:
Subscription details - View a breakdown of your current subscription and plan costs. You can also cancel or change your Teachable plan from here.
Billing & Shipping Addresses - Edit your billing and/or shipping address. Includes a field to enter your tax ID number, if applicable.
Payment Methods - Edit the details of your associated credit/debit card, bank account, or add a new payment method.
Billing History - View the billing history for your Teachable plan, with the option to Download an invoice for each payment.
What payment methods does Teachable accept?
Teachable accepts the following payment methods for school plans:
All major credit and debit cards: American Express, Discover, MasterCard, Visa
ACH direct debit: Available for US-based bank accounts
Important: PayPal is not supported as a payment method for school plan subscriptions.
How do I add or remove payment methods?
You can have one primary payment method and one backup payment method on file.
To add a payment method:
In your Teachable admin sidebar, select Settings > Billing.
Under Payment information, click the Edit payment method button.
In the popup window, click the Payment Methods tab.
Choose between adding a new credit card or ACH.
Enter your details, then click Add.
To add a backup method, repeat the same steps.
Once both methods are added, select one as your Backup and click Update.
If you would like to remove the primary payment method on file, you will first need to designate another payment method as primary.
To designate another primary payment method, click into the backup payment method details then click Set as primary:
You can remove any non-primary payment method at any time by clicking into the payment method’s payment details, and then selecting Remove Payment Method:
How do I update my billing or shipping address?
Your billing address is associated with your payment method.
Your shipping address (if different) reflects your place of residence. To edit your billing or shipping address:
In your Teachable admin sidebar, select Settings > Billing.
Under Payment information, click the Edit address button.
In the popup window, select Billing & Shipping Addresses.
Click on the specific address you want to update and make any changes. Click the Update button when you are done.
Note: Addresses are collected to ensure tax compliance and regional accuracy.
See Teachable’s Privacy Policy to learn how your information is handled.
How do I add my tax ID number?
In the Billing address section, there’s a field to add your tax ID number (if applicable).
This tax ID will appear on your invoices.
This tax ID number will appear on your Teachable plan invoices. Please note that you should still enter your tax ID in your Settings > Taxes menu (if applicable) to ensure proper tax collection.
How can I download an invoice?
Each time you make a payment for a Teachable plan, you will receive an email with an attached invoice. You can also download these invoices from within your Settings > Billing tab. The invoice will include:
The amount paid and payment date
Your billing address and tax ID number (if applicable)
Teachable’s address and tax registration number
To download an invoice:
Navigate to your school’s Settings > Billing tab.
Under Invoices, click View all invoices.
In the popup window, click the Billing History tab.
Click the Download button next to the invoice you would like to download.
This will download a PDF file to your computer, which you can then save for your records.
How do I view my billing history?
At the bottom of your Settings > Billing page, you’ll find your billing history section.
Here, you can view:
Payment dates
Payment IDs
Plan type (monthly or annual)
Amount paid
You can also click Resend Receipt to have a copy sent to your Teachable-associated email address.
What happens if my payment fails?
If your primary payment method is declined, Teachable will automatically try your backup card (if available).
If both attempts fail:
You’ll receive an email notification.
Teachable will retry the payment for up to 21 days.
If all retries fail, your school plan will be canceled automatically.
Important: To avoid disruption, make sure your backup payment method is valid and up to date.
How do I update or change my payment method for subscriptions?
Managing payment methods is straightforward.
Follow these steps depending on your role:
For school owners or admins:
Go to Settings > Billing.
Click Edit payment method to update your school’s billing details.
For students (course subscriptions or installment plans):
Go to My Schools > [School Name] > Billing.
Add or update your payment method for that specific subscription.
Note: Each course subscription is separate. Update the payment method for each one individually.
Can I switch from PayPal to a credit or debit card?
Unfortunately, if your subscription was initiated with PayPal, you cannot switch directly to a credit or debit card while the subscription is active. Here’s what you can do:
Cancel the current subscription or payment plan initiated via PayPal. - This can be done by the school owner or by the student themselves (via the Billing section).
Once canceled, obtain a checkout link for the same course or subscription from the school or school owner.
Re-enroll and use a credit or debit card during the new checkout process.
Why? Due to the difference in payment processors, changes between PayPal and credit cards cannot be processed for active subscriptions. A new transaction is required.
How do I update my card for installment plans?
If you’re on a payment plan (e.g., 3-month or 5-month installments):
You can update your card mid-plan by following the same steps under “Update or change your payment method.”
Ensure your new card is saved before your next scheduled payment date to prevent failed charges.
Important Notes and Tips
Always review your subscription details in the "Billing" section before making changes.
Each payment method is tied to a specific subscription—update all applicable subscriptions separately.
If issues arise, the Teachable Help Center provides additional resources for troubleshooting payment changes.
By following these instructions, you can manage and update your Teachable payment methods with ease, ensuring uninterrupted access to your courses and subscriptions.