Read below for instructions on how to delete your account and its data.
For Primary Owners:
First, delete your school(s). Before initiating this, ensure that your paid plan has been finished. Once done, submit a deletion request via the verified email address associated with the school's account. Teachable Support will process the request only if it comes from the verified school owner's email.
Then, to delete your entire Teachable Account and/or any personal information from the Teachable platform, start a conversation in the messenger, or email privacy@teachable.com. For managing refunds and student access, note that refunded students can be unenrolled from specific courses or products to revoke access without needing to delete their profiles immediately.
NOTE: If you are a school owner and receive a deletion request from a user in your school, you can delete them from the Information tab of their user profile. Additionally, school owners can utilize the User Bulk Actions tool in the admin dashboard to efficiently delete multiple users and their associated data at once.
For Students, Authors, Affiliates, and Owners:
To delete your user account in a specific school, contact the school owner. School owners can also take additional actions like unenrolling refunded students or deleting user data using admin tools, depending on their administrative responsibilities.
To delete your entire Teachable Account and/or any personal information from the Teachable platform, start a conversation in the messenger, or email privacy@teachable.com.
TIP: For more information on account deletion, GDPR, or CCPA, read our Privacy Policy and Terms of Use.