Overview
Each product in your school has two key settings that only apply when your school is online:
Publish status – Controls whether students can purchase, enroll, or access content.
Product visibility – Controls whether a product appears in your catalog (i.e., Browse Products page).
Use these settings to manage who can see and access your products—and when.
⚠️ Both settings only take effect when your school is online. If your school is offline, students cannot access any content regardless of publish status or visibility settings.
Key benefits / use cases
Pause or resume access without affecting existing student enrollment records.
Privately share products via direct links.
Limit which products appear in your public catalog.
Understanding publish vs. visibility
| Unpublished | Unlisted | Published |
How to enable |
|
|
|
New students can enroll or purchase | ❌ No | ✅ Yes (if you give users a direct checkout and/or sales page URL) | ✅ Yes |
Visible in product catalog | ❌ No (unless the student is already enrolled) | ❌ No (unless the student is already enrolled) | ✅ Yes |
Sales page is accessible (via URL) | ❌ No | ✅ Yes | ✅ Yes |
Already enrolled students can access | ❌ No | ✅ Yes | ✅ Yes |
When to use each status
Use Published when you're ready for anyone to discover and purchase the product through your catalog.
Use Unlisted to sell privately—e.g., to your email list or beta group—with direct links.
Use Unpublished to pause access and new enrollments until you publish the product again.
How to publish or unpublish a product
Published products are available for purchase and count toward your published product limit. Unpublished products do not.
From the product index page
Go to Courses, Coaching, Digital Products, or Bundles.
Click the More actions (⋯) icon next to the product.
Click Publish or Unpublish.
From the Information tab
Go to the product type from the admin menu.
Open the Information tab.
Select the relevant publish action:
Courses: Click Publish Course or Unpublish Course under Publish & Preview.
Coaching, Bundles, Digital Downloads: Use the Publish or Unpublish button in the top-right corner.
Memberships: Publish each tier individually from the Membership Dashboard by clicking More actions (⋯) > Publish.
From the Setup Guide (Courses only)
Go to Courses in your admin menu.
Click Setup Guide.
Click Publish or Unpublish.
How to manage product visibility
Visibility determines whether a product appears in your Browse Products catalog. It is separate from publish status.
Note: Only published products can be made visible in your catalog.
Visible products – Displayed in your catalog; anyone can browse and purchase.
Unlisted products – Hidden from the catalog but accessible via a direct link.
Tip: Use unlisted visibility for invite-only or private products to keep them out of your public storefront.
Set visibility from the product index page
Go to Courses, Coaching, Digital Products, or Bundles.
Click the More actions (⋯) icon next to the product.
Click Show in product catalog or Hide from product catalog.
Changes save automatically.
Set visibility from the Information tab
Navigate to the product and open the Information tab.
For courses, go to the Course Settings tab.
Scroll to Product Visibility.
Use the Show in product catalog toggle:
Toggle on to make the product visible.
Toggle off to hide it.
Manage membership visibility
Full membership product
Go to the Membership Dashboard.
Click the Settings tab.
Scroll to Visibility.
Use the Show membership on All Products page toggle.
Click Save.
Membership tier (sales page only)
Note: This controls only the tier’s visibility on the membership sales page, not its catalog status.
From the Membership Dashboard, click Edit next to a tier.
Go to the Settings tab.
Toggle Show on membership sales page on or off.
Click Save.
Troubleshooting: course not showing or accessible
Work through this checklist if a course appears published but students cannot see or access it.
1. Is your school online?
All product settings only take effect when your school is online. If your school is offline, no content is accessible to students — regardless of publish status or visibility.
2. Is the course set to Published?
From Courses in your admin menu, confirm the course status shows Published — not Unpublished. Publishing is a separate action from creating a course.
3. Does the course have a pricing plan?
Students enroll through a pricing plan — free or paid. If no pricing plan has been added to the course, students cannot complete enrollment even if the course is published.
4. Is enrollment open?
If enrollment is closed or a student cap has been reached, new students cannot join even if the course is published. Check the course's enrollment settings to confirm enrollment is open and within its limit.
5. Is the course visible in the catalog?
If the Show in product catalog toggle is off, the course is Unlisted — students won't find it by browsing your catalog. They can still access it via a direct link. Either share the course URL with your students, or turn catalog visibility on.
6. Are the individual lessons published?
Lessons and sections are published independently of the course. If individual lessons are unpublished, enrolled students cannot see them — even when the course itself is published.
FAQs
What happens to enrolled students if I unpublish a product?
Students cannot access unpublished products. Student enrollment records remain intact so existing students regain access if the product is published once more.
Do unpublished or unlisted products count toward my published product limit?
Unpublished: ❌ No
Unlisted but published: ✅ Yes
Can I publish individual sections or lessons in a course?
Yes. Course lessons and sections can be published or unpublished independently of the overall course status.
Why can't I publish my course?
The most common reasons:
Your school is offline. An active paid plan is required for your school to be online and products to be publishable.
You've reached your plan's published product limit. Unpublish an existing product or upgrade your plan to publish more.
No pricing plan has been added. Add a free or paid pricing plan so students can enroll.
My course is published — why can't my student access it?
See the troubleshooting checklist above. The most common causes are: the school is offline, no pricing plan has been added to the course, enrollment is closed or capped, or individual lessons are unpublished.