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Student Receipts and Invoices

Understand what’s included in a receipt, how to view invoices, and how school owners can resend them.

Updated over 2 weeks ago

When a student purchases a product on Teachable, they automatically receive a receipt by email. If the product is a subscription, they'll receive a receipt for each payment.

Students in certain countries may also receive invoices as PDF attachments with their receipt emails.

Note: This article is for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors to determine tax, legal or accounting requirements related to your school.

What information is included on a student receipt

Depending on which payment gateway processed the transaction, student receipts sent from Teachable may contain the following information:

Field

Description

Contact information

Student’s name and email address

Billing info

Billing address, business name, and Tax ID (if provided)

Delivery address

Location where the course will be used (may be the same as billing)

Order number

Unique ID for the purchase

Purchased/Issued date

Date of purchase and when the receipt was issued

Payment method

Credit/debit card details (last 4 digits) or PayPal email

Course name & ID

Name and internal ID of the product purchased

Discount

Coupon code and discount applied

Tax

Tax charged based on student’s location

Total price

Final amount charged

Provider

Your school name, URL, billing address, and Tax ID (if applicable)

Supplier

Teachable, as the marketplace facilitator, including regional Tax ID

Access a receipt

Where to preview student receipts as a creator

On paid plans, you can preview the Receipt template in the Emails > Template Editor section of your school admin. To open the template, select Students > Receipt from the Select a Template drop-down menu. Once you've opened the template, click the Preview button to view how the template will appear to your students.

studentreceiptemailtemplate.png

Receipts for paid products cannot be disabled. Receipts for free products can be disabled from the Emails > Settings menu.

Where to view receipts as a student

Students can view and download their receipts anytime:

  1. Log in to the school

  2. Click your profile icon in the top-right

  3. Select Purchase History

  4. Click View Receipt next to the transaction

Student Invoices

Students can view and download their invoices by logging in to your school, clicking their avatar (top-right) and selecting Purchase History.

Invoices are sent to students in the following countries that purchase through Teachable’s native payment gateways (Monthly Payment Gateway or teachable:pay):

Country

Non-Domestic Transaction

Domestic Transaction

Canada

⛔️

Kenya

⛔️

Malaysia

⛔️

Mexico

Moldova

⛔️

New Zealand

⛔️

Quebec, Canada

⛔️

Russia

⛔️

Saudi Arabia

⛔️

Saskatchewan, Canada

⛔️

Singapore

⛔️

*Taiwan

⛔️

  • Non-domestic = creator does not reside in the same country as the student purchasing products/services.
    Domestic = creator resides in the same country as the student purchasing products/services.

  • For students in Taiwan, invoices will include an eGUI number. Learn more about Taiwan Cloud Invoicing.

Invoices are sent with Order Summary emails (similar to receipt emails) as PDF attachments. You can edit your order summary emails just like your receipt emails within the Emails > Template Editor by clicking on the Receipts template. Student invoice PDFs cannot be customized.

Resend a student receipt

If a student requests their receipt again:

  1. Go to Sales > Transactions in your admin

  2. Find and click the transaction

  3. In the Summary section, click Resend Receipt

resendreceiptupdate.png

The resend receipt button is only available for schools on a paid plan. Students can view and download their receipts in their student account.

To access the summary for a specific purchase, navigate to the Sales > Transaction area of your school’s admin. From there, search and click on the specific transaction in order to view the Summary and resend the receipt or invoice.

transactionstorefundupdate.png

If you click Resend Receipt after you have refunded a student, the resent receipt will reflect the final sale price charged to the student after the refund. This means that if you fully refund a purchase, the total charge on the resent receipt will be $0.

Frequently asked questions

Can I add a Tax ID after purchase?

No. Students must enter a Tax ID during checkout. If needed, the student can request a refund and repurchase using the correct details.

How do I refund a student?

Go to the transaction record in your admin and click Refund Transaction. A new receipt/invoice will automatically be sent showing the refund. Learn how to process student refunds.

Can I send an invoice to a student in a country not listed above?

Teachable does not generate invoices for students in countries outside the list above.
If needed, use the Payment Breakdown in your admin to manually share documentation.

Why was tax added to my student’s receipt?

Tax is applied based on the student’s location and is shown as a separate line item. Learn more about how tax works on Teachable.

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