Not sure where to start? Find the fastest path to the help you need.
Are you a student or a school owner?
The right support path depends on who you are.
If you're a student — enrolled in a course on Teachable — your first stop is the school owner, not Teachable Support. Each school on Teachable is independently run. For questions about course content, refunds, enrollment, or access, contact the school owner directly from your student account.
If you're a school owner or creator — running a Teachable school — you're in the right place. Keep reading.
Before you contact us
Some of the most common support requests have instant self-serve answers. Check these first.
Something looks broken or unavailable
Check Platform Status first. If there's an active incident, it will be listed there. No need to open a ticket for a known outage.
Something changed and you don't know why
Check the Product Changelog. Feature updates, UI changes, and deprecations are documented there.
You can't log in
Start with the How to log in troubleshooting guide. It covers the most common login issues step by step.
You need to recover your password
Go to Recover your account password for a direct walkthrough.
Reach our support team
New to our Messenger or wondering why you're chatting with an AI? Read How does Teachable support work? before reaching out — it covers what to expect and how to get the fastest resolution.
Through the Messenger
The Messenger is the fastest way to get help. Open it from anywhere in your school admin.
Log into your school admin
Click the Teachable icon in the bottom right corner
Select the Message tab and type your question
Important: Support Specialists are available Monday through Friday, 10am to 8pm EST. Outside those hours, our AI agent Sunny handles what it can. A specialist picks up the rest on the next business day.
By email
When emailing support, always write from the email address associated with your account — this helps us route your request correctly.
If you have a question about... | |
Creator support questions, account recovery | |
Billing issues (renewals, refunds, receipts) | |
Account deletion or data privacy requests | |
Reporting content | |
Student issues with payment and account access |
Additional resources
Teachable Academy — Free training for creators on building courses and growing your business
Platform Status — Real-time updates on platform health
Product Changelog — What's new on Teachable
FAQs
I'm a student. How do I contact my school?
Log into your student account, click your profile icon in the top right, and select Contact. This sends a message directly to the school owner.
What if I can't reach the school owner?
If you've tried and haven't heard back, email studenthelp@teachable.com. Include your purchase URL or transaction ID so we can help identify the school and facilitate next steps.
How long does it take to get a response?
Support Specialists are available Monday through Friday, 10am to 8pm EST. Most requests receive a response within a few hours during business hours. Complex or escalated issues may take longer.
Can I request a phone call?
Phone support is not available. The Messenger and email are the two supported channels.
I asked for a human agent. Why am I still talking to Sunny?
Sunny handles the first response regardless. If your issue needs a human, it routes to a specialist during business hours. Sharing more detail in your first message means a specialist can act immediately when they pick up your ticket.