Get help from our support team
The fastest way to reach us is through the Teachable Messenger.
To access the messenger, log into your school admin, click the speech bubble icon at the bottom right, and select the Message tab. A member of our support team will respond from there.
Our support team is available Monday–Friday, 10am–8pm EST.
Email directory
Note: When emailing support, always write from the email address associated with your account — this helps us route your request correctly.
If you have a question about... | |
Creator support questions, account recovery, | |
Billing issues (renewals, refunds, receipts) | |
Account deletion or data privacy requests | |
Reporting content | |
Student issues with payment and account access |
Help us help you faster
When you reach out, whether through the Messenger or by email, include as much detail as possible. This helps our team resolve your issue quickly, and helps our AI agent understand and route your request accurately from the start.
Useful details to include:
The email address on your account
Your school name or URL (e.g., yourschool.teachable.com)
Order number, transaction ID, or purchase date (for billing or refund questions)
The specific error message you saw, or a description of what happened
What you've already tried
The more context you share upfront, the better! We appreciate and look forward to helping you out.