Please note: All sales are final and non-refundable. To avoid being charged for your next billing period, you must cancel your subscription before your renewal date. We also recommend downloading any data you wish to keep before cancelling, as it may no longer be available afterwards.
How Do I Cancel My TeachKloud for Parents App Subscription?
Log into the TeachKloud for Parents App and select a child profile
Select the last button in the bottom right hand corner of your screen (a letter or profile image)
Scroll down and select Children Profile Subscription
Click the three grey dots next to the child’s name whose subscription you want to cancel
Select "Cancel" from the menu
Repeat this process for each child profile you wish to cancel
Tip: If you don't see a Cancel option after selecting the three grey dots, check the Payment Responsibility shown under your child's name. If it says Childcare Service, the subscription is being paid for by your child's childcare provider rather than by you. In this case, you won't be able to cancel the subscription yourself, as only the childcare service managing the subscription can do so.
