Any credit notes, payments or partial payments that have been allocated to invoices are displayed in the "Totals" section when viewing an invoice.
If you've allocated all or part of a credit note or payment to an invoice and you want to remove it from the invoice, you can follow the steps below:
Unallocating a Credit Note or Payment from an Invoice
In order to unallocate a credit note or payment from an invoice, please follow the steps below:
Click on "Billing" and then click on "Invoices".
Click on the "View" icon next to the invoice that you want to unallocate the credit note or payments from.
Scroll down to the "Totals" section where any payments and credits are displayed.
Click the "X" next to the credit note or payment allocation to remove it from the invoice.
Once this has been done, the credit note or payment will be removed from the invoice and will be available again to allocate to a different invoice. The invoice's status will also be changed from "Paid" to "Approved" to reflect the unpaid amount.