The Cancellation Emails Add-on allows you to send a cancellation email to any students, parents and/or teacher for a lesson who have an email address saved on their profile. The add-on allows you to adjust the setting to disable the cancellation emails for any groups of recipients (students, parents, or teachers).
Enabling the Add-on
Click on "Account & Settings" and then click on "Integrations & Add-ons".
Use the "Search" field on the right and enter "Cancellation Emails".
Click on the "Enable" link.
Settings
Once the add-on has been enabled, you can click on the "Settings" link to customize the following options:
Recipient Settings - You can disable cancellation notifications from being sent to students, families and/or teachers by clicking the checkboxes besides each option.
Allow Cancellation Notifications for "Missed" Lessons - Enable this option to display an option to send cancellation notifications when the status of the lesson is "Missed". By default, they are only displayed for "Cancelled" lessons.
Customizing Emails
You can customize the "Subject" and message body for the Cancellation Emails by following the steps below:
Click on "Account & Settings" and then click on "Notification Templates".
Click on the "Edit" link next to the Cancellation Email Template you'd like to edit.
Make the necessary changes.
Submit the form to save your changes.
Sending Cancellation Emails
You can follow the steps below to send your clients a cancellation email for their lessons:
Click on the lesson on the calendar.
Click on the "Complete" option in the pop-up.
The "Complete Lesson" form will display a "Send Cancellation Email" check box if you've set the status to "Cancelled" or "Missed" for at least one student in the lesson.
When you check the "Send Cancellation Email" box, a cancellation email will be sent to the affected students and/or parents for whom the lesson was cancelled. If the lesson has been cancelled for all students enrolled in the lesson, the teacher will also receive a cancellation email.
Submit the form to send the cancellation email(s).
NOTE: In addition to the status being set to "Cancelled" for at least one student, the lesson date must be on or after the current date. You can't send cancellation emails for lessons that have already passed.