Stripe is updating how ACH (bank debit) payment methods are stored and is retiring support for older connection methods. To stay aligned with Stripe’s current security guidelines, Teachworks is required to update the ACH integration.
What this means for you:
New Connections: Any new or re-linked bank accounts will automatically use Stripe’s updated, more secure connection process.
Action Required for Existing Customers: Customers who added their bank account using the old method will need to re-add their bank account information. This ensures that Invoice AutoPay, bulk payments, and manual invoices continue to process successfully without interruption.
What to Tell Your Customers
To ensure your payments continue to process smoothly, please complete the following steps:
Step 1 - Log In to your Teachworks Account
Click on "Billing" and then click on "ACH Payments".
Click on the "Add Bank Account" link.
Enter your email address, first name and last name.
Select your bank institute from the list or use the "Search" field to find it.
Click on it and follow the prompt to verify your bank account.
NOTE: Stripe may verify the account by instant bank login or small deposits.
Step 2 - Update Bank Info: If you pay via bank transfer (ACH), please re-add your bank account. Follow any quick verification steps prompted by Stripe (such as a confirmation email or micro-deposits).
Step 3 - Check AutoPay: If you use AutoPay, double-check that your newly added bank account or a valid credit card is selected as your primary payment method.