When clients reply to lesson notes emails, their questions are usually meant for the teacher. Instead of manually forwarding these messages, you can configure Teachworks to route them automatically.
Enabling Reply-To Teacher for Notes
If you'd like to direct the lesson note email replies to your teachers, you can follow these steps:
Click on "Account" and then click on "Account Settings".
Click on the "Notifications & Scheduling" tab.
Scroll down to the "Notifications Settings" section.
Switch the "Reply to Teacher for Notes" toggle to "On".
Submit the form to save your changes.
Enabling this feature inserts the teacher's email into the "Reply-to" field, ensuring parent replies go straight to the teacher rather than your main office.