In order to unsubscribe and close your Teachworks account, you'll need to complete these steps:
Log into your administrator account.
Click on "Account" and then click on "Subscription".
Click on the "Delete Account" link at the bottom-right of the page.
Enter a reason for closing your account.
Enter your password.
Click on the "Delete Account" button.
Downloading Records
Before officially closing your Teachworks account, it is highly recommended to download a complete copy of your records for future tax, legal, or administrative reference. Once your account is closed it will no longer be accessible.
How to Download Your Records
You can export your data into Excel spreadsheet files directly from the primary list views across the platform:
Navigate to the specific page containing the records you want to save (e.g., Students, Families, Invoices, or Payments).
Click on the "More" button at the top-right of the table.
Click the Download button to instantly generate and download the Excel file.
Master Accounts
If you've set up a Master Account to manage branch accounts, you will need to first log into your Master Account and switch to the branch account you are closing. Here are the exact steps that you'll need to follow:
Login to your Master Account. If you're not sure where to access your Master Account, login to your branch account and click on "Account" and then click on "Account Settings". The URL for your Master Account is listed on this page.
Locate the relevant branch from the "Branch Accounts" list.
Click the "Switch" button to switch to the branch account.
Click on "Account" and then click on "Subscription".
Click the "Delete Account" link at the bottom-right of the page.
Follow the prompts and delete your branch account.