If you experience trouble clocking in or out there are a few things to be aware of to help you make this process as smooth as possible.
If you see any of the following errors it is most likely your location or the settings on your phone that need to be updated.
Please move to the correct location
This means that the admins on your account have activated location verification. This means that a "geofence", a big circle area around the location where you are supposed to clock in has been added. You will only be able to clock in/out or take breaks. (depending on the settings) within this circle.
Trouble Shooting:
Check to make sure location services on your phone are on for the TeamBridge app
Make sure your shift location and current location match up
Open your maps app and check the dot indicating where you are to make sure your phone location is near the center of the facility/location or store you are working at
If none of the above work, reach out to an admin on your account and ask them to increase the size of the geofence, and to correct your IN/OUT times for the current shift.
If you are no longer at the location you can always return to the location to clock out and let an admin know to correct the time out appropriately.
You are too early
This means that the admins on your account have time restrictions on clocking in or out of a shift.
Trouble Shooting:
If you are too early just wait a few mins and once the start time is closer you will be able to clock in
If you need to start before the restriction allows you to, please reach out to an account admin to correct the IN time
Can't Clock In (Spinning/Loader)
If you try to clock in or out and receive an endless loading sign this may be a signal that you are on an outdated version of the app. Please go to the iOS app store's, or Google play store's TeamBridge page to check for an update.
Trouble Shooting:
If you are on the latest version of the app, this may be cause by poor signal. Switching to another page on the mobile app and returning to the time clock page sometime can help allow the system to process the time in/out request.
Try force closing the app and reopening the app in case stale information exists on your clock in screen
Ongoing shift
If there is an ongoing shift that you cannot end, which is blocking you from clocking in to your next shift. Please reach out to an admin on the account to end the prior shift which will reset your time clock page and allow you to clock in.
Trouble Shooting:
If you are experiencing issues clocking out, you may be forgetting to complete the required fields upon clock out (if your admins have activated required or optional fields). When you clock out, if a form pops up, be sure to fill out all required fields and any applicable optional fields there before once again clicking clock out. Only after clicking clock out here is your shift marked complete.