🧪 Surfboard performance is currently in Beta.
We are actively testing and refining this feature. We welcome all feedback!
Get to know the page
Surfer selector: Select the surfer whose performance you want to view.
Date picker: Select the date you wish to view.
Shifts: View the shift(s) this surfer worked on his day.
Time on-task: The percentage of time this surfer spent on-task on this day.
7 day trend graph: An overview of this surfer's time on-task scores for every scheduled day in the last 7 days.
Shift timeline: A visual timeline of every trackable thing that this surfer did during their shift, compared to their schedule.
Give feedback: A link to give feedback on a shift if it doesn't look right.
The shift timeline
The shift timeline lets you dig into the details of a surfer's shift.
The scheduled row shows a simplified version of the schedule. Service activities (i.e. activities linked to ticket groups) are purple, any other activities are yellow and breaks are grey
The tracked row shows what the surfer did during their shift. It's colour coded to make it easy to see when surfers were on or off task.
Tracked colours and what they mean
When service activities (purple) are scheduled:
🟢 Green blocks mean that the surfer was doing what they were scheduled to do and were on-task
🟠 Orange blocks mean that the surfer was either inactive when they were meant to be working, or if you have more than 1 connection, they could be working in the wrong system.
When non-service activities (yellow) or breaks (grey) are scheduled:
⚪️ White or hashed blocks mean that the surfer was inactive, which means they're on-task as we don't expect them to be working in systems at this time.
🟠 Orange blocks mean that the surfer was working on service when they weren't meant to be