Forecasting | Dialpad WFM Help Center

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Forecasting

Forecasting

How to use ticket groups and start forecasting

8 articles

A guide to forecastingLearn the basic of how to forecast

How to forecast via CSV uploadLearn how to prepare your data to forecast via CSV

How to set-up a queueLearn how to use queues to start forecasting

Setting your Average Conversation Time (ACT) in queuesHow to find the right ACT for your queue

When to use an alternative interaction time in queuesFind out how and when to use this additional setting

How to view your forecastsGetting to know the forecasting page

Manually adjusting your forecastHow to manually adjust your forecast up or down

How to use scenario planningLearn how to use the scenario planning tool in your scheduling process