Overview
Escrow allows Tela to hold funds securely between parties until predetermined conditions are met. In Tela, you can create and manage escrow transactions easily.
Steps to Add an Escrow
Go to the Escrow on the BI screen
From the main dashboard, click “BI” → “Escrow”.Click “New Escrow”
Tap the “+ Add Escrow” button at the top right.Click "I am the buyer"
Enter Escrow Details
Seller email on the Tela app
The product name or details
Amount: Total amount to hold
Due Date: Optional deadline for fulfillment
Review & Create
Double‑check entries → Create escrow transaction.
You can also checkout with escrow on the store front.
What Happens Next?
The seller recieves the request via in app notification and email
The seller accepts or rejects the request
Once the seller accept the request, the funds is removed from the buyer account and placed in an escrow account.
Tela will record the escrow.
Funds are held and tracked until conditions are fulfilled.
You can release, cancel, or dispute the escrow from the escrow detail page.