A Commitment to High-Quality Data
At Telescope Live, we prioritize delivering datasets that meet the highest standards for astrophotography. Whether captured by our own network of telescopes or submitted by our Partners, all datasets undergo strict quality checks before being published.
Rigorous Quality Reviews
Every dataset is manually inspected by our team before it is made available on the platform. We carefully evaluate the data for common issues such as bad frames, guiding errors, or weak signals caused by atmospheric conditions. For datasets submitted by Telescope Live Partners, the same rigorous review process is applied to ensure consistent quality across the platform.
What if I find a bad frame?
Some older datasets—especially from the Telescope Live 3.0 era and earlier—may include a few imperfect frames (e.g. cloudy exposures, problematic calibration). While we applied automated filters at the time, those datasets didn’t undergo manual review.
Since Telescope Live 3.0, we’ve implemented stricter quality checks and manual validation, significantly reducing these issues. If you encounter a problem, especially in legacy data, feel free to discard a few frames—it’s a normal part of astrophotography. And don’t hesitate to report consistent issues so we can address them.
User Ratings and Reviews
To enhance the quality assurance process, Telescope Live allows users to rate datasets and submit reviews after downloading them. This feature helps assess dataset quality over time and provides valuable feedback to both Telescope Live and contributing Partners. Ratings and reviews also guide other users by highlighting the best datasets for specific astrophotography needs.
Transparency and Reporting Issues
While we strive to provide only the best datasets, occasional issues may arise due to atmospheric conditions, equipment limitations, or other external factors. If you encounter a dataset with quality concerns, you can flag it to us, and we will take action by either removing faulty frames or issuing a refund. This collaborative approach allows us to continually improve and maintain a high standard of data quality.
Our Quality Guarantee
Telescope Live offers a quality assurance policy to ensure your satisfaction. If a dataset does not meet expectations, you can contact our support team to request a refund. We are committed to addressing concerns promptly and ensuring a positive experience on the platform.
Expected Variations and Non-Refundable Cases
Certain variations in datasets are expected and do not qualify for refunds. These include:
Satellite or asteroid trails in images, which can be removed by stacking multiple frames.
Narrowband images taken during high moon illumination, provided there are no reflections or major issues.
Aberrations or distortions at the edges of frames caused by wide-field telescopes, which can be cropped during post-processing.
Partnering with Users for Continuous Improvement
Your feedback is invaluable in maintaining and improving the quality of Telescope Live’s datasets. By rating datasets, submitting reviews, and flagging issues, you help us ensure that the platform continues to provide premium data for astrophotography.
If you have concerns about a dataset, reach out to our support team—we’re here to help and are committed to providing you with the best astrophotography experience possible.