If you encounter bugs or technical issues while using Telescope Live, follow these steps to report them and ensure they are resolved promptly:
Reporting Issues via the Chat Widget
Click the chat widget in the bottom-right corner of any page on the platform.
Provide a clear description of the issue, including:
What you were doing when the issue occurred.
Any error messages or unusual behavior you noticed.
Screenshots, if applicable, to illustrate the problem.
Submit your report, and our support team will assist you as soon as possible.
Contacting Support via Email
You can also email support@telescope.live with the details of your issue, including:
A description of the bug or problem.
Steps to reproduce the issue.
Any relevant screenshots or error logs.
Tips for Quick Resolution
Be as specific as possible in your description.
Include your browser and operating system details if it’s a platform issue.
Mention the dataset, tutorial, or section of the platform where the issue occurred.
Our team is dedicated to resolving technical issues quickly to ensure you have the best experience with Telescope Live. Don’t hesitate to reach out!