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I've forgotten my password

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Written by Alan Baldwin
Updated over 6 months ago

It is recommended to change your password every 180 days in order to keep your account as safe as possible. Passwords should be a mix of UPPER and lower case letters, numbers and symbols.


If your intended password has appeared in any data breaches, the system will not allow it. See the link for a full listing.

If you have forgotten your password, enter your email address in the log in screen and click Next -

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On the following screen, click on Forgot password? -

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Click on Change Password. Your email will be automatically populated -

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You will get an email linking you through to the following password reset page -

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Please Note - Password reset emails have a 4 hour delay on them before expiry. If you don’t receive your reset link within 10 minutes please check your Junk/Spam folders.

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