If you have a query or issue around TFSQ QC Office that you'd like to raise then emailing support.mb@telusagcg.com with the details will automatically raise a ticket in your name.
So that we can investigate any QC Office query efficiently and quickly could we please ask you to include in the email;
A clear screenshot of the QC Office screen you are working on showing the https address (the web site address) at the top of the screen, the user name of the logged in user plus any filters for department, stock codes etc. or report parameters as per the example below
Detailed description of the issue (what you were expecting to see vs what you actually see) including any steps we can follow to reproduce the issue, the simplest way to think about what might be useful is to imagine if you were asked to reproduce the issue - what information might you ask for?
An idea of the scale and severity of any issue - is this affecting one person, several people, all users at a site or every site? Is this stopping you from being able to use the screen or the report?
When did you encounter an issue? Is this something new that is happening - was it seen only after changing user permissions or after an updated version was released?