If you have a query or issue around QC Mobile for Windows then emailing support.mb@telusagcg.com with the details will automatically raise a ticket in your name.
QC Mobile for Windows is our original application used to carry out checks on Windows tablets and desktops and looks like this;
So that we can investigate any query related to QC Mobile for Windows efficiently and quickly could we please have;
The QCList.txt file output created by running the QCList utility. A version of the QCList utility may already be present on your machine that you can use - navigate to the folder below and then double click on QCList.bat ;
C:\TEMP\QC Mobile Installation Files\Extra Utilities It will create a file called QCList.txt in the C:\TEMP folder on your hard disk drive, this file contains a list of the installed files for QC Mobile, please attach a copy of C:\TEMP\QCList.txt to the email you send to us. If you do not have access to the QCList utility and the Telus Agriculture Support team feels it will be useful in the investigation then they will send you a link to the latest version of the utility after you have raised a ticket.
The username of the logged in user and the version of QC Mobile being used (these can be seen at the bottom of the screen)
The workstation name (machine name) this can be seen in QC Mobile by clicking on the arrow next to "User"
Detailed description of the issue including any steps we can follow to reproduce the issue (clear screenshots are very helpful). When an issue might refer to an individual assessment it’s a good idea to also include a screenshot of the completed header {F1} screen and the assessment {F2} screen
An idea of the scale and severity of any issue - is this affecting one person, several people, all users of an individual machine or every machine? Is this stopping you from being able to complete or synchronise a check?
When did you encounter an issue? Is this something new that is happening - was it seen only after changing user permissions or after an updated version was released?