Syncing is the process of downloading updates from TFSQ Office to your Mobile device (e.g. assessment changes), and uploading completed TFSQ checks to TFSQ Office.
Your Mobile device can synchronise manually by clicking the Synchronise button in the app. If there is further data to be synchronised down, a prompt will appear, if not interacted with then an automatic sync will run in 20 seconds.
Please note:
You need to be connected to the internet to synchronise your Mobile device.
You can view the date and time of the last sync at the bottom of the Mobile screen. If this date and time is red, this means the device has not been synchronised in the last 24 hours.
Mobile users can also run a manual sync at any time if required using the Greenlight Sync Config Tool.
Finding the Greenlight Sync Config Tool
To open the Greenlight Sync Config utility, follow the steps below to find and open the tool:
Windows 11, Windows 10 and Windows 8.1
Click Start
Begin typing ‘Greenlight Sync Config’
As you type, a list of option will appear
Select Greenlight Sync Config
How To Run an Update
Log in and synchronise your devices, as normal.
When an update is available, you will see a pop-up box appear at the end of the sync, which will automatically download the new update file.
Please note: Download times may be slower depending on the strength of the network connection.
When the update has downloaded, you will see a new notification box as shown below - Click Yes.
The mobile application will be closed, and you will return to your desktop. Open the application again and you will see a prompt asking if the update can be installed – Click Yes.
You may see a Windows confirmation message – If you do, click Yes.
The update will install. When the update has finished installing, the QC Mobile application login screen will appear and you can login as normal.