If you have a query or issue around QC Mobile for Windows then emailing support.mb@telusagcg.com with the details will automatically raise a ticket in your name.
The QC2 application is our current application used to carry out checks on iPads and iPhones, Android devices and Windows tablets and desktops and looks like this;
So that we can investigate any query related to QC2 efficiently and quickly could we please have;
The username of the logged in user and the version of QC2 being used (these can be seen on the login screen
The environment being accessed (the four digits at the end of the dpu.muddyboots.biz address (in the example above that would be 1010)
The device name (this can be seen at the top of a sync log)
Detailed description of the issue including any steps we can follow to reproduce the issue (clear screenshots are very helpful). When an issue might refer to an individual assessment it’s a good idea to also include a screenshot of the completed header screen and the assessment screen
An idea of the scale and severity of any issue - is this affecting one person, several people, all users of an individual machine or every machine? Is this stopping you from being able to complete or synchronise a check?
When did you encounter an issue? Is this something new that is happening - was it seen only after changing user permissions or after an updated version was released?