If you work with Temper Staff and use the Uber Driver app, some common problems can stop you from going online in the app or getting orders. Below are the main causes and how to fix them. If the problem continues, help is available.
Can't go online?
Before your first shift, make sure you’ve done the following:
Complete the safety check
You’ll get a pop-up with a bike. Tap all the checkmarks, take a photo, and choose "software" as the issue.
App says "contact support"
Fully close the app and reopen it. That usually helps.
App asks to pick a vehicle
Choose "bicycle" and continue.
Allow permissions
Make sure you allow location access and push notifications. The app won’t work properly without them.
Seeing ads?
Just close them. They don’t affect anything.
Still not working?
Tap on the error message for more info. If you’re still stuck, follow the below steps to raise your issue via Discord.
Discord:
Join the Amsterdam Temper group in the Discord Community: https://discord.com/invite/nNprrrfv6S
Go to the courier-support channel (on the left)
Start a ticket by choosing what issue you need help with
The available courier will help you out as soon as possible.
Please note: to process your payment, we need to receive your activities and performance data from the Uber app. Without this information, we can’t complete your checkout and payout.
Not in Discord yet?
Join here:
This is the fastest way to get help.