Overview
Platform fees are charges that may appear depending on the payment method being used to pay your balance. This can include credit card fees and ACH fees. When using DoorLoop, you will be charged a platform fee based on the payment method chosen.
Credit Card / Debit Card - 3.25% of total or minimum $3.50
Google Pay / Apple Pay - 3.25% of total or minimum $3.50
ACH / Bank Transfers - Up to $2.49 (Generally always less than card fees)
CashPayments - $3.95 per transaction.
Why do my platform fees look so high?
Please always check your platform fees before confirming your payments. Platform fees will generally be higher if you use a credit card, debit card, Apple Pay, or Google Pay. Using a debit card is not the same as using ACH / Bank Transfers. Debit cards will incur the same fees as credit card payments. Depending on the amount of your payment, 3.25% may equate to a large platform fee. (ex. $2500=$81.25 platform fee).
3.25% card fee is standard across the industry
While the card fees might seem high, there are some benefits to paying with your credit card / debit card.
Earn points, cash back, and rewards with each payment
Avoid costly return payment fees due to insufficient funds
Apple Pay and Google Pay can be used