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What are return payment fees on the tenant portal?

Return payment fees are charged when a payment has been reversed during processing.

Updated yesterday

Overview

Reversed payments occur when your bank rejects the transfer of the funds after processing has already begun. For example, the most likely cause of this is an insufficient funds report from your bank.

When this occurs, you will be charged a Return Payment Fee.

Please note that a reversal occurs because your bank has denied the transfer. If you feel that this is not correct, please contact your bank for a further explanation as to why they rejected your payment attempt.

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