The agent needs two things from your payment slip: the Biller Name and your Account Number. If either is entered incorrectly — or if the agent opens the wrong service — your account will not be found.
Make Sure the Agent Is Using the Right Service
Tell the agent: "I need to make a Quick Collect bill payment." They should select Pay Bills or Quick Collect on their screen — not Send Money. Once they are in the right place, they can search for DoorLoop and enter your account number.
Note: Quick Collect is a bill payment service. If the agent uses the money transfer service by mistake, they will not be able to find your account.
Make Sure the Agent Has the Right Account Number
Show the agent your CashPayments Slip from your Tenant Portal. The account number on that slip is the only one that will work for your payment. Do not read it from memory — let the agent copy it directly from the slip.
Still Not Working
If the agent still cannot process your payment, ask them to call Western Union directly at 1-800-325-6000. They can call on your behalf while you are at the counter. If the issue cannot be resolved, contact your property manager for further help.