Overview
The Requests tab is where you can make Tenant Requests (aka Maintenance Requests) and also view the status of previous requests. For example, if you need something fixed in your unit, you can make that request here and view the progress of each request. This is a convenient way to contact your property manager and have a record of pending requests made.
Note: This feature is only available if your property manager has made this available to you.
The Steps
Creating a New Request
You can create a new maintenance request by clicking the New Request button on your home page. Just scroll down, and you should see the button.
On the New Request window, you will need to enter the following information:
Request Type - Select General or Maintenance. If you select Maintenance, please also select a Maintenance Type. This will give your property manager mode detailed information.
Subject - Enter the subject of what the request is for.
Description - Enter a detailed description of your request so the property manager can better understand your issue.
Access to Property - Let the property manager know if they'll need access to your property. If yes, enter instructions.
Files and Documents - You can also upload photos to your Requests in case you want to document specific issues you are having.
Click Save when you’re done.
Important: If you create a request by accident or change your mind, you can delete your request, however, once your request has been viewed by the property manager and updated, it can no longer be deleted.
Receiving a Request Update
Sometimes, your property manager may reply back to one of your requests with updates. In these instances, you may receive an email stating that your request was updated. From the email, you can click the green button to open the tenant portal and view the update.
You can also go directly to the Tenant Portal yourself and go to the Requests tab. Click your currently active request and you can view any updates or messages your property manager may have left you.
These updates can also be replied to by you. You’ll see a comments section in the Activity Feed with the ability to Write a Comment. Just type in your reply and click Submit.
Completed Requests
When a Request has been completed by your property manager, it will disappear from your Tenant Portal. Your Requests page will show No Active Requests. Same for the home screen.
Note: You cannot make a maintenance request using the blue chat bubble. The support chat is only used for technical support in relation to the software. Please make all maintenance requests using the request feature.