Overview
Never miss rent-related events or messages from your property manager by utilizing DoorLoop's built-in notifications. Control which notifications you receive and how you receive them. Push notifications are also available so you'll be able to get notifications through the mobile app and desktop app.
The Steps
Setting up tenant portal notifications on a computer
On the main overview page of your Tenant Portal, click the Bell Icon at the upper right-hand corner. A new notifications panel will now appear. This is where you will now be able to see all your important notifications.
To adjust your notifications and what categories you'll be notified for, click the Gear Icon on the Notification Panel.
A popup for Notifications Settings will appear. Turn on and off which activities you can be notified of and how you want those notifications received.
Types of Notifications
Text Messaging - Notifications will be sent by SMS
Push Notifications - Push notifications will be shown on your screen or app
Email - Notifications will be sent to your inbox
Activities
Avoid late fee reminders - get notified a day before late fees are charged
Overdue rent reminders - get notified if rent is overdue
Rent reminders - get notifications of when rent is due
Rent charged - get notified of when the rent has been charged
Payment receipt - get notified of a payment receipt
Payment received - get notified of when your payment has cleared
Auto pay canceled - get notified when an auto pay was canceled
Payment returned - get notified of when your payment was returned
Late fee charged - get notified of late fee charges
Request received - get notified of when your request was received
Request updated - get notified when your request was updated
Announcements - announcements you receive from the property manager
Click Save to finish.
Note: Some of these notifications may not appear if your property manager has not activated these settings for you. They will be grayed out, and you cannot select those options.
Access DoorLoop via Mobile Web Browser
You can also access DoorLoop using your mobile phone's default web browser (although we recommend Chrome). This is useful for those who may not be able to download the DoorLoop app or don't have access to a computer. You can access your portal with this link: https://app.doorloop.com/auth/login. The mobile web version will function pretty much the same as the full desktop version, just optimized for your phone's size.
|
 |
 |
Accessing your Tenant Portal this way may not show real-time notifications, but you will see them on the tenant portal.
Download the DoorLoop app for push notifications on your phone or tablet
The first thing you will want to do is download the DoorLoop app from your respective app stores. You can either search for the DoorLoop app from your device's app store or you can click these links: iOS and Android.
Once you download this, you'll want to follow these steps to enable push notifications.
Find the DoorLoop app on your device and tap on it.
Upon the first login, you will be prompted the following:
Android - "Allow DoorLoop to send you notifications?"
iOS - "DoorLoop Would like to send you notifications"
Tap Allow to enable push notifications.
In the DoorLoop app, click the Notification Bell icon at the top right corner.
On the Notification Panel, click the Gear icon at the top right corner.
Edit your Notification Settings and make sure Push Notifications is turned on for all notification types you want to receive via Push Notification.
That's it! This is how you enable Push Notifications on your smartphone or tablet. This is useful for those who want to stay on top of their lease.