If you're a tenant and are trying to log in to your tenant portal, you might encounter the occasional issue of not being able to log in. This could be because of a variety of issues, but we'll try to list some common solutions below. If none of these work for you, please contact your landlord or property manager and they'll get in contact with us for further troubleshooting.

If you're trying to access the tenant portal but can't remember what the website address is, you can simply head to https://app.doorloop.com/tenant-portal/login and log in from there. You can also download the DoorLoop app on mobile and log into your tenant portal from there. The DoorLoop mobile app is on both iOS and Android.

If you see this message, "Your portal is inactive. Please contact your property manager for more information", then your tenant portal was turned off for some reason. In this case, you will need to reach out to your property manager and ask them to turn the portal back on or why it was turned off. They'll also possibly need to reach out to us on their side if they don't know how to resolve the issue.

The "We couldn't find that email address. Make sure it's spelled correctly or try a different one" error usually means that the email you are entering does not match anything in the database of users. Make sure the email you are entering is correct and that you have logged in before using it. If the error continues, you will need to contact your property manager for help resetting your account.

If there are any other issues that you do not see a solution for here, please contact your property manager and we can try to troubleshoot from their end.