How can I pay rent with a bank account?

You can send payments within the system only if you are connected with your landlord/property manager and they have Online Payments account set up and passed a verification process.

Note! To be able to pay rent using ACH Bank Transfer option, you’ll have to add and verify your bank account.

You may also be asked to submit your ID at the end of the payment process. This helps us maintain a safe environment and supports Stripe’s security requirements.

Browser Instructions

Go to your account "Dashboard" page from the left menu to view the active lease. Please contact your landlord if you do not see your rental. If you have an active lease, you will see your outstanding balance (if there is one). Click on the "Pay online" button:

Also, you can pay rent online directly from the "Rent" page in the left menu. This page is useful if you want to select the invoices you would like to pay in bulk. Check the invoices and click the "Pay online" button on the top left side of the page:

In both scenarios, you will be redirected to the Checkout page. Choose the ACH option and click the ''Add bank" button in order to add a bank account and pay with it. Follow the instructions from the link below to add your bank account:

How do I add a bank account?

Once the bank account is added, go back to the checkout page, select the Bank Account option, agree to the payment rules and use the "Submit payment" button.

While submitting a payment, you can also enrol in Ongoing Rent Reporting if it is not enabled yet. Select the "Yes" option, provide your identity information, check and agree to the payment rules and use the "Submit payment" button.

Note! An initial charge is applied immediately, followed by recurring monthly charges on the same date with the selected payment method. Reporting data is sent to the credit bureaus on the 22nd. If you selected the Bank Account payment method and the payment is not completed by the 21st, the data will be reported in the next month.

Watch the guide below:

https://youtu.be/R0HV4kkYBLE

Mobile App Instructions

Tap on the Rent balance card on the Home screen to be redirected to the Rent screen, or just select the Rent tab from the bottom menu.

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Here you can use the "Pay Now" button on the card with the unpaid invoices grouped by address/receiver, or tap on the Outstanding section, open the needed invoice and use the "Pay Now" button there.

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In all scenarios, you will be redirected to the Checkout flow. Review your payment information; edit the amount(s) if applicable. Then, proceed with the payment method selection. For ACH payment, choose the bank account already added to your profile or use the "Add a new bank account" option. Follow the instructions from the link below to add your bank account:

How do I add a bank account?

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Once the bank account is added, check the total amount that will be charged and initiate the transaction by tapping on the "Pay Now" button.

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While submitting a payment, you can also enrol in Ongoing Rent Reporting if it is not enabled yet. Select the "Yes" option, provide your identity information, check the total amount that will be charged, and use the "Pay Now" button.

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Note! A bank transaction usually takes 5–7 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. For card payments process time takes 2-3. Please note that transfers take longer to complete if they are over a weekend or holiday.

Note! A convenience fee per transaction may be applied.