Your landlord/property manager will need to set up Online Payments on their end, so you will be able to pay rent and other invoices with a credit/debit card. If you don’t see the above payment method it means that your landlord has not set up it yet or the account is going through the verification process.
Note! You as a tenant don't need to set up online payments if you want to pay with a credit or debit card.
Browser Instructions
Browser Instructions
To pay your rent, please go to Dashboard or Rent page, then click “Pay Online” - and pay all open invoices at once, OR simply open one needed invoice from the Transactions list and pay just the separate invoice.
After clicking on "Checkout" you will be able to choose how you would like to pay. Select the “Credit Card” or "Debit Card" option. Enter your card number, expiration date, and CVC. Fill in the necessary fields ("Cardholder name" and "Billing address"). Click “Submit Payment” to confirm the action.
At Checkout, you’ll also have the option to enroll in Ongoing Rent Reporting and start boosting your credit score.
You may also be asked to submit your ID at the end of the payment process. This helps us maintain a safe environment and supports Stripe’s security requirements.
Mobile App Instructions
Mobile App Instructions
To pay your rent in the app, just find the needed invoice right on the Home screen or go to the Rent page and click the "Pay now" button:
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At the Checkout, select your previously added credit or debit card from the dropdown list.
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If you don't have one, you can easily add a card here - just click on "add a debit card/ add another card" and enter your card number, expiration date, and CVC. Fill in the necessary fields ("Cardholder name" and "Billing address") and save it.
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Click “Pay now” to confirm the action.
At Checkout, you’ll also have the option to enroll in Ongoing Rent Reporting and start boosting your credit score.
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Note! A 3.5% + $0.30 convenience fee per transaction is applied when paying with a credit/debit card.
Important:
The 3.5% + $0.30 fee is calculated based on the final processing amount, including the fee, not just the invoice amount.
You may calculate the total charge amount (including fees) using the following formula:
Final charge = (Total invoice amount + $0.30) / (1 - 3.5/100) = (Total invoice amount + $0.30) / 0.965
Example #1:
You need to pay the rent invoice for $1000. In this case, the final charge from your card will be:
($1000 + $0.30) / 0.965 = $1000.30 / 0.965 = $1036.58
Example #2:
You need to pay the rent invoice for $625, the pet fee for $70, and the utility bill for $28.30. In this case, the final charge from your card will be:
($625 + $70 + $28.30 + $0.30) / 0.965 = $723.60 / 0.965 = $749.84
This video guide might be useful: