The leads can be added due to the actions made on the landlord’s/property manager’s end, as well as on a prospective tenant’s side.
A new lead will be added to your Leads page if a tenant requests a tour, sends a question or contacts you via the contact form on your listing website.
Note please that a "Contact Us" option on the listing website is visible for tenants if the Landlord/Property Manager has advanced settings for their Listing Website. For more information please check the link below:
The tenant can press "Apply online" on a particular listing. A lead will be created after the rental application is submitted.
The following link might be useful:
The leads will also be added if a landlord/property manager:
Add it by themselves manually. As a landlord, you can add only tenants; as a property manager you can add tenants and property owners.
To do so, open the Listings & Applications page from the Property Operations left-side menu and switch to the Leads tab. Press the + Add Lead button.
Fill in a full name, email and/or phone number, lead category (if you are a property manager), and type. Create a new lead.
2. A lead contact will be created once you send an invitation to apply online from the "Applications" page.
A new lead will be added to your Leads page if a tenant:
Request a tour;
Sends a question;
Submits an application;
Contacts you via the contact form on your listing website;
Contacts you via the marketing websites the property is listed on.