When your Tendro workspace is created, each user receives an email invitation containing a sign-up link.

The Tendro mobile app is used at events for badge and business-card scanning. It is available in the Apple App Store and Google Play Store.

If you can't find the App by searching, alternatively you can use this link:

https://app.tendro.com/download/

Sign in to the app using the same email and password you set when accepting your platform invitation.

The Team Members section is where you manage who has access to your workspace and what level of access they have.

Each team member is assigned one of two roles:

Independent of role, each member can be granted one or both of the following access scopes:

If a team member will only ever scan leads in person at events and does not need to view the dashboard, granting Field Access only is recommended.

1. From the left navigation, open Team Members.

2. Click Invite User in the top right.

3. Enter the user's email address.

4. Choose a Role (Admin or Member).

5. Select the appropriate Access Control scope(s): Platform Access, Field Access, or both.

6. Optionally include a Custom Message that will be appended to the invitation email.

7. Click Send Invitation.

Heads up If a colleague reports they did not receive the invitation email, ask them to check spam. As a fallback, simply share the direct URL https://app.tendro.com/accounts/signup/ — they can sign up there using the same email the invitation was sent to.

An Event in Tendro represents a single conference, trade show, or similar gathering. Leads captured at an event are associated with that event, and the mobile app filters which events a user can see based on the team assignments you configure.

Tendro can auto-populate event details using AI. You enter just the event name and Tendro searches for the event's location, dates, website, and a description.

1. From the left navigation, open Events.

2. Click Create Event in the top right.

3. Type the event name. Common, well-known events are matched most reliably.

4. Click Next. Tendro will display "Finding details…" while it searches.

Once a match is found, the Event Details form is pre-populated with the event's location, start and end dates, website, logo URL, and a notes/description field. Review and edit anything that is wrong, then add your booth number (which Tendro cannot auto-detect).

Tip Auto-population takes a few seconds. If you find yourself waiting, click Skip & Fill Manually and enter the details yourself. The same form is presented either way; auto-fill simply pre-fills it.

After creation, you can edit any event from the Events list.

1. Click the three-dot menu (ellipsis) at the top right of the event card.

2. Choose Edit.

3. Update Details, Team assignments, or Field Mapping using the tabs at the top of the edit panel.

By default, a newly created event has no team members assigned. You should explicitly assign the people from your team who will attend this event so that the event appears in their mobile app.

Why this matters If a team member has not been added to an event, that event will not appear in their mobile app. This is intentional: it keeps each scanner's app uncluttered, showing only the events they are attending. If a scanner reports "I don't see the event," the first thing to check is whether they have been added on the Team tab.

The Events list displays each upcoming event as a card showing the name, location, date range, booth number, a short description, attendee initials, and a lead count.

The Tendro mobile app is the primary tool used on the show floor. Its core function is fast badge or business-card scanning, with everything else (enrichment, qualification, CRM sync) happening in the background.

Opening the app shows the My Events screen, separated into Upcoming and Past tabs. Once an event's end date passes, it automatically moves from Upcoming to Past so it no longer clutters the active view.

Tap the event you are currently attending to open its scanning interface.

From within an event, capture a lead by tapping the camera/scan button and taking a photo of a business card or attendee badge.

1. Open the event in the mobile app.

2. Tap the camera/scan button at the bottom center of the screen.

3. Take a photo of the business card, badge or even a piece of paper with their name and company.

4. The lead is added to the event immediately; Tendro then enriches it in the background.

Do not wait for enrichment Enrichment can take a number of seconds because Tendro queries multiple data sources to fill in as much detail as possible. You do not need to wait. As soon as the photo is captured, you can scan the next person. All enrichment continues automatically in the background while you keep moving down the booth line.

After a scan, Tendro extracts contact information from the business card or badge image and then enriches it from multiple third-party enrichment providers. While this is in progress, the lead detail screen displays an "Enriching lead data…" banner.

Once enrichment completes, additional fields populate automatically: current company, current job title, LinkedIn URL, and other firmographic data such as industry and company size.

You can edit any field on a lead directly from the mobile app — useful if, for example, an attendee gives you a personal email that you want to replace with their work email, or if the scanned card was incomplete.

To edit, tap into any field on the lead detail screen and type your changes. There is no need to wait for enrichment to finish before editing.

If you manually edit a field (e.g. email) while enrichment is still running, manually edited fields won’t be updated after enrichment. The intent is that a user-entered value should be treated as authoritative; if you encounter a case where this does not appear to be working, contact support.

To delete a lead from inside the app: open the lead, tap the three-dot menu at the top right of the lead detail screen, and choose Delete.

The My Leads view on the web platform shows every lead captured across every event your account has access to. It is the primary tool for review, enrichment-detail inspection, and export.

My Leads displays each lead in a sortable, filterable table. Columns include Name, Event, Company, Job Title, Email, and other key fields. Use the filter bar at the top to narrow the list by name, email, or company, or filter by Event, User (the team member who captured the lead), or Score.

Clicking a row in My Leads opens a side panel with the full lead record:

Why Keywords are web-only Tendro deliberately hides certain enrichment fields (Keywords, employee count, etc.) in the mobile app. The design principle is that a cluttered scanning app is an unused scanning app — the field tool stays focused on capture, while the web platform exposes the full enrichment data set for analysis and routing.

To delete a lead from the web platform:

1. In My Leads, go into the lead and click the three-dots for more options.

2. Choose Delete.

3. Confirm in the dialog. This action cannot be undone.

Tendro can export leads to CSV with full control over which columns are included.

1. From My Leads, click Export CSV in the top right.

2. In the export dialog, check the fields you want to include. Fields are grouped by category (core fields, Contact Information, Custom Fields, Enrichment Data, Activity & Metadata).

3. Drag any field by its handle or reorder columns in the output.

4. Click the Export button (it shows the count of selected fields, e.g. "Export 15 Fields").

5. The CSV downloads to your computer for use in your CRM or marketing automation tool.

Tags (also called custom fields) let you add your own structured questions or labels to lead records. They are useful for in-booth qualification surveys, lead scoring, or any other information you want to capture beyond the standard contact data.

Open Tags in the left navigation. The page lists every custom field you have created and lets you add new ones via the Add Field button in the top right.

When creating a new field, choose one of the following types:

1. From the Tags page, click Add Field.

2. Choose a Field Type from the dropdown.

3. Enter a Field Label (this is what scanners will see in the mobile app).

4. For Dropdown fields, add each option. Use the Add option input to enter additional values.

5. Optionally toggle Allow "Other" Option to permit a custom value.

6. Click Create Field.

If your CRM is integrated you can click “Import from CRM” next to “Add Field” on the top right corner. It will let you select the fields you have in your CRM and directly import them. Simply select the fields you want and click “Import Fields”

Custom fields are available across all of your events by default — you do not need to recreate them for every event. They also appear instantly in the mobile app. As soon as you save a new field on the web, scanners can use it on their phones without restarting the app.

Important — deleting fields in active use: Fields can be deleted from the Tags page with a single click. However, once a field has been used to capture data on real leads, deleting it removes that data alongside the field. Be cautious deleting fields that are already populated on existing leads.

Several channels are available when you have questions or run into issues: