FAQs related :
How do you connect a FedEx account to the system?
To manage your shipping accounts:
On the left panel, Navigate to My Business > Shipping account.
2. From that page, click on the top right green button "Add shipping account".
It will open the navigation drawer with the shipping account form for the various shipping companies.
3. Click on the Fedex logo and the form will show up.
The reference and Description fields are required to identify accounts when you have multiple.
Fedex - Commercial invoice settings (https://www.fedex.com)
FedEx requires an electronic letterhead to accompany electronic commercial invoices on shipments to select countries. FedEx lists out the countries and their requirements here. (Commercial_Invoice_Customs_Regulatory_Compliance.pdf)
In order to be set before getting a request from those countries, we strongly suggest that Fedex Commercial invoice data be set. This involves uploading 2 documents:
Company letterhead image
Signature image
Note on image requirements:
Max width of 700px
Max height of 50px
Finding the settings in your account
Go to your account profile from the top menu.
2. Select the “Preferences” option in the side menu (last one).
3. Open the “Customs Clearance Preferences” dropdown
4. Ensure the 3 following options are checked :
Setting the letterhead image
In order to use them you will have to upload image file as follow :
Clicking on the corresponding Upload link (it will open a small window)
2. Clicking on the “Browse” button from that window and it will open another window to let you choose a file from your device.
3. After you have selected it, ensure to press on the upload button.
4. Once uploaded you can close the small window.
5. Go to the bottom of the page and ensure to click the save button.
Setting the signature image
Next we have to do a similar procedure for the Signature image
Clicking on the corresponding Upload link (it will open a small window).
Clicking on the “Browse” button from that window and it will open another window to let you choose a file from your device.
After you have selected it, ensure to press on the upload button.
4. Once uploaded you can close the small window.
5. Go to the bottom of the page and ensure to click the save button.