Q: How do I publish an Office Hour?

A: Admins can create a new Office Hour by navigating to the 'Office Hour' tab in the side menu on the platform. From here they can create a new Office Hour. All Office Hours are required to have a title, host, description, event time and location, the platform the event will be hosted on, the number of available spots, and whether it is a first-come, first-serve event or will require the attendees to be selected from an RSVP list.

After filling in all of this information the creator of the Office Hour can choose to publish the Office Hour where it will be available for anyone in the hub to see or to save it as a draft. It should be noted that the creator of the Office Hour does not need to be the host of the Office Hour.

Previous Office Hours can be re-published by selecting to 'Repeat Event' in the 'Past' tab under 'Office Hours'. This option allows for the Office Hour to be re-published with a new date one or more times.

Q: How do I update or delete an Office Hour?

A: The options to edit or delete an Office Hour are available in the upper right corner of each Office Hour card.

When updating an Office Hour, the updated event can either be published or saved as a draft.

Q: Who gets Office Hour notifications?

A: When Office Hours are published or updated, there is an option to specify who gets a notification. Aside from Custom, all options are not mutually exclusive when selected, i.e. if RSVPs are selected as well as Event host(s), all RSVPs and Event host(s) will be notified.

The Custom option allows for specific members of the hub to be notified based on their role and custom segments. The options within the Custom selection are linked. For example, if Role A is selected for notification and Custom Segment Topic 1 is also selected, then only members who have Role A and Custom Segment Topic 1 will be notified. Within roles and custom segments there is no mutual exclusion. For example, if Role A and Role B and Custom Segment Topic 1 were selected for notification, then members who have Role A and Custom Segment Topic 1 or members who have Role B and Custom Segment Topic 1 will be notified.

Notifications are both on the platform and via email.

For further questions or issues, please contact your customer success contact or partner-support@tenthousandcoffees.com.

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