Q: What does it mean to block a conversation?

A: When a user selects to 'Block' a conversation this action disallows the user from sending a message to the other member involved in the conversation, as well as prohibits the other member from sending a message to the user who has blocked them. Users can still view the conversations they have blocked.

To block a conversation users must cancel any scheduled chats that they have facilitated in the conversation.

Once a conversation is blocked it may be unblocked and the conversation can continue.

Q: What does it mean to report a conversation?

A: When a user reports a conversation it is due to the conversation having inappropriate or offensive material within it, or has material that breaks our Terms & Conditions. Reporting a conversation sends a report to the Ten Thousand Coffees team that so that we may follow up and take appropriate action based on the conversation.

Similar to blocking a conversation, reporting also prohibits further conversation between users.

Any further questions or issues can be inquired about at help@tenthousandcoffees.com.

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