Why prices in Tern can differ from supplier websites
Some products from our supplier partners may appear at a different price in Tern than what’s listed on a supplier’s website. This varies by supplier and by product.
How pricing works
Suppliers set their own pricing in Tern. When they make their products directly bookable inside Tern, there are additional costs involved in supporting that experience. Some suppliers adjust their pricing in Tern to help cover those costs.
What this means for you as an advisor
You earn commission on the full price shown in Tern.
You get a faster, more reliable booking workflow that eliminates the manual steps advisors typically handle across supplier portals.
Bookings flow directly into your client’s itinerary, with no extra data entry, juggling systems, or copying confirmations.
Why this model exists
Making supplier products searchable, quotable, and bookable directly inside Tern requires real ongoing work from both the supplier and Tern. These pricing differences help ensure we can maintain and expand these integrations over time, so you can book more efficiently and spend less time on admin.
Our priority is making Tern the most seamless place for advisors to book, which can result in pricing differences compared to public listings.
How to explain this to clients
Advisors often worry about price-sensitive clients who compare every listing. Here’s a simple, non-defensive way to explain the difference if it comes up:
“Suppliers sometimes offer different pricing depending on where their products are booked. When I book through my professional tools, I’m able to handle your payment securely, manage all documents, and ensure everything is tied into your itinerary. You get support from me throughout the process, not a generic online checkout. The small price difference covers the service and infrastructure that make that possible.”