How our support works
At Testkokoro, we want to ensure that you always have the support you need—whether you're exploring our tool or are already part of our customer community.
Below, we explain the different ways you can contact our support team.
General contact options
These channels are available both for users with a demo account and active clients:
Help Center: You can find answers to your questions directly in our knowledge base. Just log into your Kokoro account and click the black button at the bottom right.
Online Chat: If you still need more personalized support after reviewing our Help Center, you can send us a message via our online chat.
Email: You can also email us at soporte@testkokoro.com for any inquiries or requests.
NOTE: If you don’t have a Kokoro account, you can still reach us via email: soporte@testkokoro.com
Support options for users with an active account
If you already have an account with us (demo or active), in addition to the general options, you can:
Schedule a presentation/training meeting:
Demo users and new clients can schedule a session to get an in-depth overview of our tool. We’ll send you a calendar link so you can choose a date and time that works for you.
Support options for active clients
If you are an active client, you’ll have access to:
Personalized onboarding session:
We will coordinate a session guided by one of our psychologists, where we’ll help you with an introduction to our platform and the creation of initial profiles.
Feel free to contact us through the channel that suits you best.
Our team is here to support you at every stage of your experience with Testkokoro.