A hard refresh is a way of clearing the browser’s cache for a specific page, to force it to load the most recent version of a page. In some cases unwanted data can stay in our browser preventing us from doing certain actions. A hard refresh will usually fix this, though occasionally completely clearing the cache is necessary.
This article explains how to perform:
Hard refresh and empty cache
First perform a Hard refresh
CTRL + R on Windows / Linux.
⌘ Cmd + ⇧ Shift + R.
Now check if the issue is solved.
If the issue is not resolved please follow these steps:
Go to the "reload page" button and right click:
Click on "Empty cache and Hard Reload"