As of January 2022, all current users are required to re-authenticate their Tetra accounts with Okta, a world-class identity provider, and set new passwords for their Tetra accounts.
All current users will receive an email from firstname.lastname@example.org with a link to re-authenticate the account associated with that email. If you don’t see it, make sure to check your spam folder. Please use the link from the email to update your password to log in to your Tetra Insights account.
You will be requested to reset your password to re-authenticate your account with Okta.
New passwords must:
Be a minimum of 10 characters long
Include 1 uppercase character
Include 1 lowercase character
Include 1 special character
Include 1 number
If you are still having problems, please reach out to us by clicking on the blue chat icon in the lower right corner of the screen or email us at email@example.com.