Used when one or more utility operators have not responded to mark their underground utilities. This ticket is classified as a high priority ticket and is only sent to the utility operators that have not responded to the previous request. This ticket type is sent out with a zero hours’ notice and should be responded to as soon as possible.
Begin by:
Searching for the original ticket number and opening the ticket details.
In the Ticket Details view, locate and select View at the top left corner.
From the dropdown options, select View Responses to check existing responses.
❗ Important:
Only utility members subscribed to this feature will have responses visible within the portal.
To Issue a No Response:
In the Ticket Details view, locate and select Create at the top left corner.
From the dropdown options, select Update As, then choose No Response.
❗ Important:
This action allows you to re-notify selected utility members who have not responded.
Before Saving the No Response Ticket:
A dialog box will appear, listing all utility members associated with the ticket.
Select the members who need to be re-notified.
If a utility member has already responded, select Edit beside their name and provide a reason for the re-notification.
You can select a reason from the available options or provide a custom explanation.
Verify Contact Information
Ensure that the contact information on the ticket is up-to-date. This is essential for effective communication with utility members.
Update any fields as needed.
Check the Work Site Location and Map Markings
Confirm that the work site location details and map markings align.
❗ Important:
A new ticket must be created if this information does not align.
Tips for Best Practice
Check all response records to confirm which utility members need re-notification, preventing unnecessary alerts.
Maintain accurate contact details to ensure proper follow-up and quick response.
Ensure Map and Location Consistency to avoid confusion and keep utility members fully informed on the exact work site.
Using this process will ensure clear communication with utility members and improve the efficiency of your notification workflow.
Need Help?
If you need any assistance or have questions, contact the Texas811 support at:
📞 888-776-6077