A DigUp ticket is used to report an excavation operation that has resulted in the exposure or damage of an underground utility. This ticket type is classified as high priority, sent out with zero hours’ notice, and must be responded to as quickly as possible.
Definition of Damage
According to Texas State Law Chapter 251.002, damage is defined as:
The defacing, scraping, displacement, penetration, destruction, or partial/complete severance of an underground facility or any protective coating, housing, or other protective device of an underground facility.
The weakening of structural or lateral support of an underground facility.
The failure to properly replace the backfill covering an underground facility.
A DigUp ticket may or may not reference a previous ticket number. If a previous ticket number is provided, it will appear in the remarks section as:“DigUp - (previous ticket number)”
Steps to Issue a DigUp Using a Previous Ticket Number:
Navigate to the Ticket Details page of the relevant ticket.
Click Create in the top left corner to open the drop-down menu.
Hover over Copy As and select DigUp.
A new request will be created, automatically populating the previous ticket number in the appropriate field.
Updating the DigUp Ticket
Remove unrelated information: Delete any details that are not relevant to the DigUp request.
Add detailed information: Clearly specify the location of the damaged line.
Update the work area on the map to only include the area where the damaged line is located.
Set the ticket type: Ensure the ticket type is updated to DigUp.
Choose the nature of work: Select the option that aligns with the DigUp request.
❗ Important:
The nature of work must explicitly state "DigUp."
Following these steps ensures the DigUp request is submitted accurately and efficiently, allowing for timely responses to address the damage.
Need Help?
If you need any assistance or have questions, contact the Texas811 support at:
📞 888-776-6077