What Are Attachments Used For?
Attachments serve as visual references to assist Texas811 in notifying utility members about the location of your proposed excavation site. These visual aids provide additional clarity but do not replace the need for detailed directions.
Driving Directions and Worksite Instructions Are Still Required
While attachments offer helpful visuals, you must provide driving directions and/or worksite locate instructions in your ticket to ensure utility members and locators can accurately identify the exact location of your intended work.
Adding Attachments:
Currently Unavailable: The ability to upload attachments directly in the Portal is not available at this time. This feature is planned as part of a future enhancement on our Portal roadmap.
Need to Add Attachments?
For assistance with adding an attachment to your ticket, contact Texas811 by dialing 8-1-1 or 800-344-8377.
Alternatively, you can email your attachment to maps@texas811.org. Use the subject line ADD ATTACHMENT and include the following details in the body of your email:
Your company name
Your name and phone number
The ticket number
⚠️Warning⚠️
If a ticket number is not provided, you will receive a no-reply email asking you to resend your attachment with the ticket number.
Our team will promptly assist you with adding the attachment.
Viewing Attachments:
You can view attachments already associated with a ticket:
From the My Tickets or Ticket Search dashboards, select Attachments in the View dropdown.
Attachments can also be accessed via the Ticket Details page by selecting Attachments in the View dropdown.
Best Practices for Attachments
Use attachments to supplement—not replace—textual instructions.
Always ensure your ticket includes accurate directions and worksite details, as these remain the primary methods for utility members to locate your excavation site.
Texas811 is committed to improving the Portal's functionality and making enhancements like attachment uploads available in the near future. Our team is here to help with any additional needs related to attachments.
Need Help?
If you need assistance or have any questions, contact Texas811 support at:
📞 800-344-8377