When submitting a ticket or issuing a secondary action ticket (e.g., Update, Update/Remark, No Response, DigUp) in the Portal, you may encounter one of the validation error messages below. This occurs when no utility members are generated within the mapped location of your ticket.
New Ticket Error:
Secondary Action Ticket Error:
What Does This Mean?
This error is a built-in fail-safe in the system to ensure everything is working correctly. The absence of utility members indicates a potential issue with the mapped location, the ticket details, or the system’s ability to identify relevant utility members.
What Should You Do Next?
If you receive a validation error:
Double-Check Your Mapping
Ensure the mapped work area accurately represents the worksite.
Confirm that the mapping tools have been used correctly and the area is marked within the appropriate boundaries.
Contact the Damage Prevention Center
If the error persists, you must contact the Damage Prevention Center directly to complete your request. They can review and assist with resolving the issue to ensure your ticket is processed accurately.
Why This Is Important
Validation errors are in place to maintain the integrity of the notification process. By identifying discrepancies or issues early, the system ensures utility members are correctly notified, helping prevent excavation errors and ensuring public safety.
If you have questions or need additional support, don’t hesitate to contact the Damage Prevention Center. We’re here to help!
Have Questions?
If you have any questions, contact the Texas811 support at:
📧 ThePortalTX@Texas811.org
📞 888-776-6077